Privacy Policy
Orders
When placing an order with Customize Patches Maker USA, customers are required to provide contact details (such as name, email, and shipping address) and payment information (such as credit card number and expiration date). This information is strictly used to process billing and fulfill your order. If there is any issue with your order, we will use the provided contact details to reach out and resolve it quickly.
Emails & Catalogs
Your privacy matters to us. We will never sell, rent, or share your email address, mailing address, or any personally identifiable information with third parties.
Choice / Opt-Out
If you no longer wish to receive promotional emails from us, you can easily unsubscribe by clicking the “Unsubscribe” link included in our emails.
Colors
Unless otherwise requested, colors will be matched as closely as possible to your provided artwork. Since many of our products are handmade and hand-colored, slight variations in dye and color lots may occur.
For exact matches, we use the Pantone® Matching System (PMS) formula guide for coated colors. A fee of $15.00 per color applies for exact Pantone color matching. Please note that monitor settings may display colors differently than the Pantone printed guide. Final proofs are matched against the Pantone guide, not digital screens.
Cookies
Our website uses cookies to enhance your shopping experience by keeping track of your cart and preferences. These cookies do not store any personally identifiable information.
We may also use cookies from trusted third-party vendors (such as Google) to display ads based on your previous visits to our site.
Security
At Customize Patches Maker USA, we take your privacy and security seriously. When you enter sensitive information (such as credit card details) on our website, it is encrypted and protected using SSL (Secure Sockets Layer) — the leading standard in online encryption technology.
Correction / Updating Personal Information
If your personal information changes, or if you wish to update or remove your details from our system, please contact us at info@customizepatchesmaker.com. We will assist you in updating or deleting your information as requested.
Notification of Changes
Any future updates to this Privacy Policy will be posted on our website. If you have any concerns regarding how we handle your information, please contact us at info@customizepatchesmaker.com with “Privacy Policy” in the subject line. We strive to respond to all inquiries within five (5) business days.
